Returns & Exchanges
At Bodega Badia, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our inventory, we offer returns or replacements on items that arrive damaged or do not meet our freshness standards.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of the damaged product and the shipping packaging to help our quality control team assess the situation.
Verification Review
Our team will review your claim within 2 business days to determine if a return, refund, or replacement is appropriate based on food safety guidelines.
Resolution
Once approved, we will either ship a replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing